From Paperwork Piles to Efficiency Smiles: CurbCo x IndusTrack
Starting from 1985, when CurbCo stepped into the commercial world, they started off with maintenance, repair, and cleaning services. Much like other commercial contractor companies, CurbCo initially relied on old pen-and-paper processes for all their operations. However, they found themselves stuck in a cycle of repetitive tasks, surrounded by the chaos of paperwork: double data entry, errors on paper, missing information, and lots of issues that come with paper dispatching. They used to spend hours decoding handwritten notes by technicians and constantly calling to track their field techs.
How GPS Tracking Changed CurbCo's Vehicle Tracking
CurbCo had no way to track their fleet, resulting in a lack of understanding of how far their vehicles were traveling and for how long. Without real-time tracking, they struggled to optimize routes for their technicians. This inefficiency led to increased fuel consumption and time wasted in the field. But when team CurbCo added IndusTrack GPS tracking (available as a hardware add-on), everything took a positive turn.
It became a matter of seconds to pinpoint vehicles out in the field. The operations manager always had real-time maps open, tracking the exact locations of vehicles. The breadcrumb report enables them to track the exact routes taken by their vehicles, facilitating real-time optimization for technicians. This optimization not only reduces fuel consumption but also provides transparency into idle times, allowing for informed decision-making.
Time is Money and CurbCo Saved Both
After adding GPS tracking, Tom pointed out another hurdle in the path of CurbCo's growth: the struggle to accurately track hours. Their maintenance work often made them visit customer sites even outside regular hours, which made things even trickier. Field workers had a hard time keeping track of their hours and visits, leading the office staff to invest significant time matching job hours with paper timecards for payroll calculations. And with manual hours tracking, there came conflicts. The process of collecting paper timecards and computing salaries for each employee based on their timesheet consumed valuable hours.
“It wasn't just about keeping an eye on hours. We had no way to verify the time spent in the field,” said Tom.
Fortunately, IndusTrack's digital timesheets provided a solution, rescuing CurbCo and its field employees from the tedious task of managing paper time cards. Everything is now recorded digitally. Office staff can easily access timesheet reports to review the time spent by each employee in the field. They can see the breakdown of hours spent on jobs, breaks, and travel. With IndusTrack's digital timesheets, payroll processing has been made easy. It’s all about reviewing time logs and with a tap, approving them all. Now field employees simply hit "Start job" to begin tracking their hours, which saves the office the hours that used to go into payroll calculations.
Growing With IndusTrack
CurbCo has used IndusTrack for more than 10 years, and Tom and the CurbCo team give IndusTrack a lot of credit for supporting their growth. Today, CurbCo is a big name in Michigan, handling commercial, industrial, and municipal contracting, and offering a wide range of pavement construction, maintenance, repair, and cleaning services.
The team praises the flexibility and modularity of IndusTrack's solution, which adjusted and expanded alongside CurbCo's business growth. Tom highlighted the significant time savings achieved through digital timesheets, reducing manual data entry and enhancing overall operational efficiency. IndusTrack's impact extended to the billing process, simplifying it to a single-click conversion from job to invoice, resulting in faster and more precise billing.
Tom McCarty says, “We want to be a one-stop shop for all of our clients for everything from the front door to the street, and we are glad that IndusTrack shares the same vision with us.”
