INDUSTRACK VS. SERVICE FUSION

More Scalable, More Features, Support for Commercial Jobs

  • Complete workflows and features for BOTH commercial and residential job types

  • Mobile App works offline as a full-fledged application

  • Deep inventory management includes serial, QR code, or bar code capabilities
  • Advanced business capabilities for growing businesses

Serving Both Commercial and Residential Contractors

Most service contractors deliver a mix of commercial and residential installation and service. IndusTrack allows you and your field techs to easily switch from a residential workflow to commercial workflow.

Commercial jobs may call for inventory-based estimates, multi-page, multi-phase estimates, geofencing for time tracking, contract billing or progressive billing, custom forms and checklists with triggers, detailed profitability reporting, and detailed tracking of completed work such as service warranties and equipment warranties.

Service Fusion does not offer these functions for commercial jobs.

Advanced Business Capabilities

IndusTrack gives residential contractors advanced CRM features, flat rate price books, inventory-based estimates, progressive billing, detailed reports on profitability by customer, by job type, or by service agreement, and deep inventory management capabilities, among many other capabilities.

Service Fusion lacks the depth of IndusTrack’s business capabilities. It is fine as a beginner-level field management tool, but you get what you pay for. For businesses that want to use their software to scale their effort and grow over time, they will quickly discover limitations.

Real inventory with bar code, QR code, and serial numbers

IndusTrack’s inventory and warranty tracking features are unmatched. It includes check-in and check-out of parts, reporting, and setting re-order point notifications. It also simplifies warranty tracking for parts and services.

Service Fusion offers only the most basic inventory tracking features.

Mobile App That Works Offline

Your technicians may frequently work on jobs that are out of range or in sites where cellular signals are blocked. Not to worry. IndusTrack’s mobile app is architected to work independently as a real app, not just as a fancy internet browser frame. It continues to work and capture detail offline. When the device falls within range again, the data syncs automatically with the platform.

Service Fusion’s mobile app is a point of distress for many customers who say that it does not function without a strong cellular signal.

Mobile App for Techs

IndusTrack

Service Fusion®

Per user license
$95.00
$399 (Pro Edition)
Onboarding fees
FREE
$0 
Data migration fees
FREE
$0
Total cost of ownership, 10 seats, 3 years
$34,200
$14,364

Solution by Industry

Residential service
Commercial service
NO
New construction
NO

Vehicle Management

GPS tracking
Vehicle diagnostics and maintenance planning
Routing
Hardwired
Mileage reports
Asset tracking
Integrated mapping

Inventory Management

Track basic inventory and items
Track serial numbers
NO
Track warranty by serial number
NO
Track inventory by warehouse
Track inventory on trucks
NO

CRM

Multi service location
Equipment tracking with serial number
NO
Tabs for estimation, invoicing, jobs
Notes
Attachments/ Documents

Scheduling / Dispatching

Multiple tasks
NO
Forms
Parts and material
Attachments/ Documents
Job notes
Job status
Job tagging
Recurring jobs
Crew groups
NO
Job pausing and travel time

Mobile App

Works offline
NO
Job forms
Estimates
Invoicing
Picture capture
Price presenter
Signature capture
Notifications
SMS & text alerts
Job history
Work orders
File attachments
Mobile credit card reader
Notes
GPS driving directions
Time tracking

Customer Portal

Basic portal with view options

Estimates / Quotes

Custom estimates
Branded templates
Basic estimates/ quotes
Estimate with multi-phase
NO
Project base estimates
NO

Invoicing

Custom invoicing
Invoicing with auto pictures and forms

Custom forms

Build your own forms
Advanced forms
NO
Forms tiggers
NO

Payments

Basic payments

Reporting

Basic reporting
Customer reports
Resource capacity planning
NO
Key Performance Indicators
Tech performance rating

Costing / Expense

Time tracking
Crew management
NO
Travel time

Integration

Xero Sync
Stripe
QuickBooks Online
QuickBooks
QuickBooks Sync two way
NO
Phone system

 

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