INDUSTRACK VS. SERVICE FUSION
More Scalable, More Features, Support for Commercial Jobs
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Complete workflows and features for BOTH commercial and residential job types
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Mobile App works offline as a full-fledged application
- Deep inventory management includes serial, QR code, or bar code capabilities
- Advanced business capabilities for growing businesses
Serving Both Commercial and Residential Contractors
Most service contractors deliver a mix of commercial and residential installation and service. IndusTrack allows you and your field techs to easily switch from a residential workflow to commercial workflow.
Commercial jobs may call for inventory-based estimates, multi-page, multi-phase estimates, geofencing for time tracking, contract billing or progressive billing, custom forms and checklists with triggers, detailed profitability reporting, and detailed tracking of completed work such as service warranties and equipment warranties.
Service Fusion does not offer these functions for commercial jobs.
Advanced Business Capabilities
IndusTrack gives residential contractors advanced CRM features, flat rate price books, inventory-based estimates, progressive billing, detailed reports on profitability by customer, by job type, or by service agreement, and deep inventory management capabilities, among many other capabilities.
Service Fusion lacks the depth of IndusTrack’s business capabilities. It is fine as a beginner-level field management tool, but you get what you pay for. For businesses that want to use their software to scale their effort and grow over time, they will quickly discover limitations.
Real inventory with bar code, QR code, and serial numbers
IndusTrack’s inventory and warranty tracking features are unmatched. It includes check-in and check-out of parts, reporting, and setting re-order point notifications. It also simplifies warranty tracking for parts and services.
Service Fusion offers only the most basic inventory tracking features.
Mobile App That Works Offline
Your technicians may frequently work on jobs that are out of range or in sites where cellular signals are blocked. Not to worry. IndusTrack’s mobile app is architected to work independently as a real app, not just as a fancy internet browser frame. It continues to work and capture detail offline. When the device falls within range again, the data syncs automatically with the platform.
Service Fusion’s mobile app is a point of distress for many customers who say that it does not function without a strong cellular signal.
✔
IndusTrack |
Service Fusion® |
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Per user license
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$95.00
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$399 (Pro Edition)
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Onboarding fees
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FREE
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$0
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Data migration fees
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FREE
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$0
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Total cost of ownership, 10 seats, 3 years
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$34,200
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$14,364
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Solution by Industry |
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Residential service
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✔
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✔
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Commercial service
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✔
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NO
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New construction
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✔
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NO |
Vehicle Management |
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GPS tracking
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✔
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✔ |
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Vehicle diagnostics and maintenance planning
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✔
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✔ |
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Routing
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✔
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✔ |
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Hardwired
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✔
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Mileage reports
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✔
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✔ |
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Asset tracking
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✔
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✔ |
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Integrated mapping
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✔
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✔ |
Inventory Management |
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Track basic inventory and items
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✔
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✔
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Track serial numbers
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✔
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NO |
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Track warranty by serial number
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✔
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NO |
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Track inventory by warehouse
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✔
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✔ |
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Track inventory on trucks
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✔
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NO |
CRM |
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Multi service location
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✔
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✔
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Equipment tracking with serial number
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✔
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NO |
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Tabs for estimation, invoicing, jobs
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✔
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✔
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Notes
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✔
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✔
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Attachments/ Documents
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✔
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✔
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Scheduling / Dispatching |
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Multiple tasks
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✔
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NO |
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Forms
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✔
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✔
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Parts and material
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✔
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✔
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Attachments/ Documents
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✔
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✔
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Job notes
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✔
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✔
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Job status
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✔
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✔
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Job tagging
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✔
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✔
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Recurring jobs
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✔
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✔
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Crew groups
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✔
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NO |
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Job pausing and travel time
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✔
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✔ |
Mobile App |
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Works offline
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✔
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NO
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Job forms
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✔
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✔
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Estimates
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✔
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✔
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Invoicing
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✔
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✔
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Picture capture
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✔
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✔
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Price presenter
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✔
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✔
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Signature capture
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✔
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✔
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Notifications
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✔
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✔
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SMS & text alerts
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✔
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✔
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Job history
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✔
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✔
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Work orders
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✔
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✔
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File attachments
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✔
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✔
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Mobile credit card reader
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✔
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✔
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Notes
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✔
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✔
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GPS driving directions
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✔
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✔
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Time tracking
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✔
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✔
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Customer Portal |
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Basic portal with view options
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✔
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✔
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Estimates / Quotes |
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Custom estimates
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✔
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✔
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Branded templates
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✔
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✔
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Basic estimates/ quotes
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✔
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✔
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Estimate with multi-phase
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✔
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NO |
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Project base estimates
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✔
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NO |
Invoicing |
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Custom invoicing
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✔
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✔
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Invoicing with auto pictures and forms
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||
Custom forms |
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Build your own forms
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✔
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✔
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Advanced forms
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✔
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NO |
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Forms tiggers
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✔
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NO
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Payments |
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Basic payments
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✔
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✔
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Reporting |
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Basic reporting
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✔
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✔
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Customer reports
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✔
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✔
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Resource capacity planning
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✔
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NO |
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Key Performance Indicators
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✔
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✔ |
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Tech performance rating
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✔
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Costing / Expense |
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Time tracking
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✔
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✔
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Crew management
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✔
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NO |
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Travel time
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✔
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✔ |
Integration |
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Xero Sync
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||
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Stripe
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✔
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✔
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QuickBooks Online
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✔
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✔
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QuickBooks
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✔
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✔
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QuickBooks Sync two way
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✔
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NO |
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Phone system
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✔
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✔
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