INDUSTRACK VS. HOUSECALL PRO
Live Support, Transparent Pricing, Basic Features Included
-
Complete workflows and features for BOTH commercial and residential jobs
-
Deep inventory management and warranty tracking capabilities
-
Free onboarding and free data migration – no hidden fees or costly add-ons needed
- Time Tracking that works
-
Included lifetime technical support by phone, email & text, not just chat
669 Likes
Features |
IndusTrack |
Housecall Pro® |
|
License
|
$95 per month
|
$49 per feature per month
|
|
Onboarding fees
|
FREE
|
unknown |
|
FREE
|
unknown
|
|
|
Base total cost of ownership, 10 seats, 3 years
|
$34,200
|
XL solution pricing not published
|
Vehicle Management |
||
|
In-vehicle hardwired GPS tracking
|
✔
$20 per device/month
|
Requires third party add-on |
|
Alerts (speeding, braking, acceleration, geofencing, idle time, ignition on)
|
✔
|
Requires third party add-on |
|
Maintenance tracking: get alerts for oil change, tire rotation and other preventive maintenance
|
✔
|
Requires third party add-on |
|
Maintenance logging: record all preventive and non-preventive maintenance
|
✔
|
Requires third party add-on |
|
Mileage: track mileage in state and out of state, and run IFTA reports
|
✔
|
Requires third party add-on |
|
Engine hours: track engine hours for all assets and equipment
|
✔
|
Requires third party add-on |
Inventory Management |
||
|
Track inventory parts & non-inventory items; track the life of a part from warehouse to tech to customer installation to invoice.
|
✔
|
X
|
|
Generate bar codes, QR codes using bin and aisle numbers for your warehouses
|
✔
|
X |
|
Track equipment and warranty by serial number, QR code, or bar code
|
✔
|
X |
|
Track inventory by warehouse and by truck
|
✔
|
X |
CRM |
||
|
All your customer information in one place, organized by tabs for estimates, invoices, service locations, notes, service contracts and more
|
✔
|
|
Scheduling / Dispatching |
||
|
Create schedules, add tasks, add parts, and manage resource availability. Dispatch jobs and equipment to techs, and see availability.
|
✔
|
|
|
Create multiple calendars and assign to users
|
✔
|
|
|
Capacity planning: see how much total time you have available per day, per week, per month
|
✔
|
X |
|
Job queues: see at a glance jobs on hold, jobs completed, jobs in progress
|
✔
|
X |
Mobile App |
||
|
Works offline
|
✔
|
X
|
|
Techs can do time tracking, add jobs, estimates, invoice, receive payments, and view job history, equipment history, complete forms, capture signatures.
|
✔
|
Limited
|
Customer Experience |
||
| Create an online portal for each customer with unique login ID and password |
✔
|
X |
|
Send customers notifications for jobs scheduled, techs en route, jobs completed
|
✔
|
|
|
Send the tech’s information and photo to customer prior to a job
|
✔
|
|
Estimates / Quotes |
||
|
Create estimates using flat rate price books OR inventory and convert to jobs
|
✔
|
X
|
|
Create custom branded proposals from configurable templates with terms and conditions, signature field
|
✔
|
$40 per month add-on |
|
Send proposals directly to customers online and get signature approvals
|
✔
|
|
|
Create estimates in the field and convert to jobs with a click
|
✔
|
|
Invoicing |
||
|
Create invoices in field or office from jobs, estimates, or from scratch
|
✔
|
|
|
Send auto reminders for overdue invoices and automatically add late fees
|
✔ | |
|
Add discounts for customers based on negotiated pricing
|
✔ | |
|
Add pictures and forms from jobs as attachments
|
✔ | X |
|
Configure all job notes to be added to invoices automatically
|
✔ | |
|
Take payments in the field or in the office with integrated payment processing
|
✔ | |
Service Contracts |
||
|
Generate profitable service contract estimates that will include equipment items, services for all equipment, duration of contract
|
✔
|
|
|
Send service contracts electronically to customers and get online signature approval
|
✔
|
|
|
Convert service contracts and automatically generate list of jobs based on the contract
|
✔
|
|
|
Keep track of all jobs performed for a given contract using Reports
|
✔
|
|
|
Run reports based on each equipment’s work history
|
✔
|
|
Memberships |
||
|
Generate customized memberships for residential customers
|
✔
|
|
|
Create templated memberships forms for techs to sell on the spot
|
✔
|
|
|
Auto-generate list of upcoming services for a given membership type
|
✔
|
|
|
Track all services performed per membership, per type of membership
|
✔
|
|
|
Run reports to measure profitability
|
✔
|
X |
Custom Forms |
||
|
Create unlimited forms and checklists using our drag and drop tool; select from 30+ different options to build any type of form including pictures, signature forms, multiple columns
|
✔
|
Checklists only |
|
Set up form triggers for techs; remind them to complete forms at job start or completion
|
✔
|
X |
|
Attach forms to jobs or fill them out independently
|
✔
|
X |
Time Tracking |
||
|
Track shifts, job time, travel time, breaks, for each technician
|
✔
|
Limited |
|
Automatically create time sheets for techs as they start and end jobs
|
✔
|
Limited |
|
Supervisors can clock in and clock out crew members on jobs
|
✔
|
X |
|
Allow techs to view their time sheets and supervisors to approve time sheets
|
✔
|
X |
Reminders and Notifications |
||
|
Comprehensive set of reminders and notifications to keep your office team informed
|
✔
|
|
|
Assign reminders to each office user
|
✔
|
|
|
Set up reminders for jobs on hold, low inventory, driver license renewals, medical card renewals, service contract scheduling and expiration
|
✔
|
X |
Reporting |
||
|
Basic reporting
|
✔
|
Limited |
|
Customer reports
|
✔
|
Limited |
|
Resource capacity planning
|
✔
|
X |
|
Key Performance Indicators
|
✔
|
X |
|
Costing/ Expense
|
✔
|
X |
Integration |
||
|
Full data migration capability from any competitor software
|
✔ | |
|
Pre-integrated with QuickBooks desktop and online, and Stripe
|
✔
|
|
|
Import customers and inventory from any of your vendors and/or Excel/CSV files
|
✔
|
|
|
Import job history, invoice history, and estimate history or any other historical data from a different software
|
✔
|