Provide Customer Portals, Email Notifications, and SMS Messages
Deliver the best customer experience with IndusTrack. Provide your customers easy access to a portal with their complete history of jobs and services, including all estimates, invoices, and equipment.
You can also deliver email notifications and SMS messages. Our field service management platform automatically generates reminders and notifications such as techs en route, ETAs, and jobs completed. Or you can schedule and push out your own.
Set Up Secure Customer Portals in Minutes
Select the customer from the contact list, add a username and password, then press Save. The service management software sends an invitation email to the customer that includes their login, password, and link to the portal. When they log in, they have read-only access to current and historical jobs, estimates, invoices, and equipment.
Automate Notifications and Reminders
Turn on automated customer notifications and reminders to send customers emails when a job is assigned, completed, invoiced, or cancelled.
You can edit all notifications and customize the text. Include your logo and details in email templates.
Set Up Notification Triggers
Not only can you edit and create any type of notification or reminder, you can also set up triggers. For example, if a field employee is likely to arrive early, when they start their trip you can automatically send an alert. If the customer is ready, your tech can complete the job sooner.