"Having everything in one system is very convenient. Not having to switch back and forth between multiple tools has made us so much more efficient. It's a relief for us."Lee Peterson, Owner, ServiceMaster Clean, Bloomington, MN
Office, mobile and GPS in one system
Lee's office, his cleaning crews and their vehicles all work from one commercial system.
Office
Mobile
GPSAt a glance
- Customer: Lee Peterson, owner, ServiceMaster Clean in Bloomington, Minnesota
- Work: commercial cleaning for healthcare facilities, office buildings, industrial sites, hospitality, schools and religious buildings
- Used for: dispatching and scheduling, GPS tracking of crews and vehicles, mobile job updates and signatures, custom forms and reporting
- Result: 25% less time and cost on cleaning work, and one system instead of several
A national name, run locally
The ServiceMaster Clean brand goes back to 1929, when it began as a mothproofing company, and today runs through locally owned businesses backed by a national network. Lee Peterson owns and runs the one in Bloomington, Minnesota. His team cleans healthcare facilities, office buildings, industrial sites, hotels, schools and religious buildings, and keeping high standards across that many sites takes tight coordination between the office and the crews.
Too many tools, not enough connection
Before IndusTrack, the team juggled separate tools for dispatching, scheduling and tracking. That cost time and money, and it got in the way of on-time service.
- No live updates. The office and the field had no shared view, so job changes meant phone calls, delays and mix-ups.
- No central inventory. Supplies and equipment were hard to track, which led to shortages or too much stock.
Why ServiceMaster Clean chose IndusTrack
Lee heard about IndusTrack from a fellow business owner in commercial cleaning. He compared several field service products on ease of use, features and support, and chose IndusTrack because it connected the office and the field in one system.
Getting started
IndusTrack's team started by looking at how ServiceMaster Clean already worked and where time was being lost. Lee's team noticed the difference quickly and valued the hands-on help along the way.
What changed
Dispatching and scheduling in one place. Jobs are scheduled and dispatched from a single system, with far less admin work.
Crews and vehicles on one map. Lee's team uses IndusTrack's own GPS tracking (a hardware add-on), so the office sees where crews and vehicles are in the same system as the schedule and the job details. Dispatching a change no longer starts with a round of phone calls to find out who is closest.
Live updates from the field. With the mobile app, crews see job details, update job status and capture customer signatures on site, so the office always knows where every job stands.
Custom forms and reports. The team built forms for each type of service so the right details are captured every time, and uses reports to track performance and make decisions.
The results
- 25% less time and cost on cleaning work, freeing the team to take on more contracts without adding overhead
- More timely and accurate service, thanks to live updates between the office and the crews
- Happier customers, with positive feedback and repeat business
- Lower software costs by replacing several tools with one
For Lee, the change comes down to one thing: the office and the crews now work from the same system, so nobody has to switch between tools to know where a job stands.
See what one system can do for your office
IndusTrack is field service software for commercial service contractors. Your whole office can start at no cost, and our team walks you through the switch step by step.